Comprehensive Legal Framework & Platform Governance
Terms of Service | Vendor Rules | Privacy Policy | Refund & Cancellation Policy
Effective Date: August 2026
Restood ("Platform", "We", "Us", or "Our") operates as an online aggregator and event management marketplace.
The Platform enables independent vendors including, but not limited to, Marriage Halls/Auditorium Owners, Photographers, Beauticians, Decorators, Caterers, and Event Planners ("Vendor Partners" or "Vendors") to list their services, and allows end-users ("Customers" or "Users") to browse, select, and directly book these event services.
In accordance with Section 2(20) and related provisions of the Consumer Protection Act, 2019 (CPA 2019) and the Consumer Protection (E-Commerce) Rules, 2020, Restood acts as an e-commerce marketplace entity facilitating direct contracts between Customers and Vendors.
Restood is not a direct service provider of physical venues, photography, catering, or beautician services, but acts as an authorized facilitator under a principal-to-principal framework.
Pursuant to Section 11 of the Indian Contract Act, 1872, access to and registration on Restood is strictly limited to individuals who are legally competent to enter into binding contracts.
Every User and Vendor represents and warrants that:
To ensure safety, quality, and service reliability for event bookings, all Vendors registering on Restood must adhere strictly to the following mandatory rules.
| Vendor Category | Mandatory Compliance & Registration Documents | Key Operational Rules & SLA |
|---|---|---|
| Auditorium / Marriage Halls |
Building Safety Certificate, Fire Safety NOC, Commercial License, Local Municipal Corporation Registration, Property Ownership Proof. |
Maintain valid capacity limits, operational air conditioning/generators, functional safety exits, and adhere strictly to booked slot timings without double-booking. |
| Beauticians & Makeup Artists |
Professional Skill Certification, Trade License, Product Quality Declaration (Non-expired, dermatologically compliant cosmetic usage). |
Strict sanitation standards, pre-event trial alignment, usage of certified non-toxic products, and punctuality on the event day. |
| Photographers & Videographers |
Portfolio Verification, Equipment Declaration, Business Registration / Identity Proof. |
Delivery of raw/edited footage within agreed SLA timeframes (maximum 30 days post-event), non-disclosure of private event photos without consent. |
| Decorators & Catering | FSSAI License (Mandatory for Food Caterers under FSSA 2006), GST Registration, Fire Safety Compliance for temporary structures. | Adherence to strict hygiene standards, timely stage/hall setup completion 2 hours prior to event start, safe electrical wiring. |
As per Section 3(1)(j) of the Food Safety and Standards Act, 2006 (FSSA) read with CPA 2019, food items delivered or served at event venues fall under the strict scope of "Goods".
Caterers and Food Service Vendors bear sole legal liability for food quality, hygiene standards, and statutory compliance. Restood is entirely exempt from food safety claims.
Principal-to-Principal Contract: An accepted booking creates a direct, legally binding contract of service between the Customer and the Vendor. Restood is not a party to this operational service contract.
No Service Guarantee: Restood shall not be liable for deficiencies in service, delays, event delays, poor quality, damage to property, or unprofessional conduct by Vendors or venue staff.
Platform Discretion & Removal: Restood reserves the absolute right to suspend, terminate, or block any Vendor or Customer account in the event of contractual breach, fraudulent listing, or statutory non-compliance without prior notice.
Restood is committed to safeguarding user privacy and protecting personal data.
This Privacy Policy complies fully with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000 (Section 43A), and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
We collect only necessary information required to facilitate event bookings and verify identities.
Customer Data: Full Name, Phone Number, Email Address, Event Dates, Venue Location, and Payment Confirmation details.
Vendor Data: Business Name, Owner Identity Proof (Aadhaar/PAN/GST), Banking Details for Payouts, FSSAI/Fire Safety Licenses, and Service Portfolios.
Technical Data: IP Address, Device Identifiers, Cookies, and Location Data for localized venue searching.
Data collected is utilized exclusively for:
Restood implements industry-standard technical and organizational security measures, including 256-bit SSL encryption, restricted administrative access, and secure cloud storage located within Indian data centers.
In accordance with the IT Act 2000, users may reach our designated Grievance Officer regarding data protection or platform disputes.
Email: grievance@restood.com
All customer payments made via the Restood mobile application or platform are routed securely.
Restood collects the booking advance or total fee on behalf of the Vendor Partner. Funds are released to the Vendor upon successful completion of the event or in accordance with milestone terms.
To protect both Customers and Vendors who allocate peak wedding/event dates, cancellations and refunds are governed strictly according to the statutory matrix outlined below.
| Cancellation Initiator | Time of Cancellation Notice | Applicable Cancellation Fee / Deduction | Refund Processing SLA & Terms |
|---|---|---|---|
| Customer | 30 or more days prior to Event Date | 10% of total booking value (Platform Processing Fee) | 90% Refund credited within 5-7 business days to original payment method. |
| Customer | 15 to 29 days prior to Event Date | 30% of total booking value | 70% Refund credited within 5-7 business days. |
| Customer | Less than 15 days prior to Event Date | 100% of Booking Advance (Non-refundable) | No refund permitted due to date lock-out for Vendor. |
| Vendor Partner | Anytime prior to Event Date | 0% Deduction on Customer | 100% Full Refund to Customer within 3-5 business days. Vendor subjected to heavy platform penalty. |
| Deficiency / Service Breach | On Event Day (Proven non-performance/damage) | Case-by-Case Investigation | Refund processed pursuant to joint investigation within 7 business days. |
Initiation: Cancellations must be logged directly through the Restood mobile app under "My Bookings".
Verification: Restood verifies the timestamp and communicates with the assigned Vendor within 24 hours.
Credit Execution: All approved refunds are processed automatically to the original banking channel (Credit Card, Debit Card, UPI, or Netbanking) in compliance with Reserve Bank of India (RBI) turnaround time guidelines.
This document constitutes an electronic record published in accordance with the Information Technology Act, 2000 and rules made thereunder.
Restood reserves all legal rights to update or modify these policies periodically.
Continued usage of the platform signifies explicit consent to these terms.